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| How do I find an item? |
| The easiest and fastest way to find something in any of our stores is to use the Search located at the top right of each page. Search throughout the entire site. |
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| How do I navigate the site? |
We've built our website with one thing in mind - enabling you and all our customers to buy products better.
- Once you're in a store, click on the categories along the left side to explore our deep selection of products.
- Use the links in the upper right corner to get to important places like support and checkout from anywhere on our site.
- Need help finding a particular product? Read our search tips.
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| What is the warranty for the item that I bought? |
| The warranty for any Genius product is one year from the date on the purchase invoice/receipt (US and Canada regions). Any physically damaged or missing parts are not covered under the warranty. |
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| I forgot my password. |
| For your security, we will not email your password until you have correctly answered your hint question. If you can't remember your hint answer or password you can click the button reset to reset your password. A new password will be send into your email box when you select this option. |
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| Has my order shipped? |
| If you have a tracking or delivery confirmation number, follow the links below for more information. If you're not sure whether or not your order has been shipped, check the status of your orders in Your Account. |
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| My order never arrived. |
| If your shipment never arrived, please double check the tracking information in Your Account. If you need further assistance, please contact us directly. |
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| My product is missing parts. |
| If there is missing parts in your product, please double check the detail for that product. If you need further assistance, please contact us directly. |
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| Do I have to pay sales tax? |
| Sales tax is only required for orders shipping within our resident states of business. Therefore, all orders shipping within California will be charged the applicable sales tax at 7.75% of the total price excluding shipping charges. |
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| I need a copy of my receipt/invoice. |
| To view and print a copy of your receipt, log in Your Account, then select the order for which you need a receipt. Click on the 'View Receipt' button in your order detail page. |
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| Cookies |
Certain parts of our website utilize cookies in order to store important web browsing information.
If you reject the cookie, you will still be able to browse our site; however, you will be unable to use our shopping cart to purchase products. This is because cookies are required by the shopping cart to retain the necessary information to process your order. If you disable cookies, GeniusEshop.com will not be able to accept your order online. We do not share any personally identifiable information provided by this cookie with any third party. Cookies are used only for the purpose of providing you with a personalized experience on our web site. |
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| Links |
| This website contains links to other outside sites which may be unaffiliated with GeniusEshop.com. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected by this website. |
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| Privacy and Security Policy |
We honor the privacy of any information which you provide us— we only collect the information we need to provide the specific service that you've requested. GeniusEshop.com is the sole owner of information collected on this site. We will not sell, share, or rent this information to third parties. We collect information from our customers to process orders and better serve you with pertinent information, such as order confirmations and order status updates. Information collected includes your name, shipping address, billing address, telephone numbers, e-mail address, and payment information such as your credit card number. We also require you to submit a username and password of your choice for your future access to your account information. To ensure that your user name and password remain confidential, DO NOT share this information with anyone. If you elect to receive our newsletter or special promotions, your contact information will be used for the delivery of these items.
When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryption software currently available in the industry - SSL. We use the most advanced form of SSL software available: 128-bit encryption by Verisign. (To learn more about SSL, follow this link http://www.verisign.com).
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| Information about Shipping |
We offer the following shipping methods:
• UPS Ground (Standard Shipping) - Takes 5-8 Days plus 1-2 days processing time
• UPS 2nd Day Air - Takes 2 Days plus 1-2 days processing time
• UPS 3 Day Select - Takes 3 Days plus 1-2 days processing time
• UPS Next Day Air - Takes 1 Day plus 1-2 days processing time
• Sorry, we do not presently accept APO/FPO/P.O. box addresses
*. What is an APO address or an FPO address? APO stands for "Army Post Office," and is associated with Army or Air Force installations. FPO stands for "Fleet Post Office," and is associated with Navy installations and ships. |
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